Refund policy

Refund and returns policy

You have the right to cancel your order within 14 days of receiving it, without giving a reason. To exercise this right, contact us at hello@glea.lt within 14 days of delivery.

For change-of-mind returns, the item must be unused and in its original packaging. The customer is responsible for the direct cost of return shipping. After notifying us, please send the item back within 14 days. Refunds are issued after we receive the return, or once proof of return shipment is provided, using your original payment method.

Damages and issues
If you receive a defective or incorrect item, contact us at hello@glea.lt as soon as possible. We will provide a refund or replacement — you will not need to return the item.

Refund timing
Once your return is received and inspected, we'll confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Processing times may vary depending on your bank or card provider.

Exceptions
We're unable to accept returns on used or opened devices for hygiene reasons, unless the item is defective or incorrect — see "Damages and issues" above.

These rights do not affect any mandatory consumer rights that apply under EU or Lithuanian law.

Questions? Contact us at hello@glea.lt.